Our Privacy Policy

Last updated: October 20, 2026

Motile LLC (“Paymotile,” “we,” “us,” or “our”) operates paymotile.com (the “Site”). This Privacy Policy explains what information we collect when you visit the Site or ask us about merchant services, how we use and share it, and the choices you have. If you do not agree with this policy, please do not use the Site.

Information We Collect

Information you give us

When you fill out a contact, quote or application form, call us, or email us, we collect the details you provide. Depending on the form, this can include:

Your name, email address and phone number
Your business name and website
Your preferred contact date and time
What your business sells, whether you already have a merchant account, which provider you use, and why you are applying
Anything else you choose to include in a comment or message

If you move forward with a merchant account application, the processor or bank reviewing it may ask for more information, such as business registration, ownership, bank and processing history details. That information is collected under their application terms and privacy policies.

Information collected automatically

When you visit the Site, our servers and analytics tools automatically collect technical information, such as your IP address, browser and device type, operating system, the pages you view, the time of your visit, the page or site that referred you, and any campaign tags in the link you followed. When you submit a form, we may record the page you submitted it from and how you found the Site, so we know which content and campaigns are working.

How We Use Your Information

We use the information we collect to:

Respond to your inquiry and contact you at the time you request
Evaluate your business needs and match you with suitable payment processors and banks
Help you prepare and submit a merchant account application
Provide customer support for your account
Send you information about our services, if you have asked us to or where the law allows (you can opt out at any time)
Understand how visitors use the Site so we can improve it
Detect and prevent spam, fraud and abuse of our forms and Site
Comply with legal obligations and enforce our rights

How We Share Your Information

We do not sell your personal information. We share it only as described below:

Payment processors and acquiring banks. To find you a merchant account, we share your business and contact details with the processors and banks we work with so they can review your request, underwrite your application and contact you. Each of them handles your information under its own privacy policy.
Service providers. We use companies that help us run the Site and our business, such as website hosting, form handling, email and analytics providers. They may use your information only to provide services to us.
Legal and safety reasons. We may disclose information if we believe it is required by law, subpoena or other legal process, or necessary to protect the rights, property or safety of Paymotile, our users or others, including to prevent fraud.
Business transfers. If we are involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, subject to this policy.
With your consent. We may share your information for any other purpose you agree to.

Cookies and Analytics

The Site uses cookies and similar technologies to keep it working and to measure how it is used. We use Google Analytics and Google Tag Manager to understand traffic and which pages are helpful. These tools set cookies and collect information such as your IP address, device details and pages visited. You can learn how Google uses this data at How Google uses information from sites that use its services, and you can opt out with the Google Analytics opt-out browser add-on.

Most browsers let you block or delete cookies in their settings. If you do, some parts of the Site may not work as intended. Clearing cookies or switching browsers may also clear opt-out settings you have chosen.

Do Not Track and Global Privacy Control

Some browsers send “Do Not Track” or Global Privacy Control signals. Because we do not sell personal information, these signals do not change how we handle your data. If our practices change, we will update this policy.

How Long We Keep Your Information

We keep your information for as long as we need it to respond to you, support your account, and meet our legal, accounting and recordkeeping obligations. When we no longer need it, we delete it or make it anonymous.

How We Protect Your Information

The Site is served over an encrypted (HTTPS) connection, and we use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send full card numbers, bank account numbers or passwords through our contact forms.

Your Choices and Rights

Marketing emails. You can unsubscribe using the link in any marketing email or by contacting us.
Access, correction and deletion. You can ask us to tell you what personal information we hold about you, correct it, or delete it. Depending on where you live, including California, Virginia, Colorado, Connecticut, Texas and other states with consumer privacy laws, you may have additional rights under those laws. We will respond to verified requests as required by applicable law, and we will not discriminate against you for exercising your rights.
Appeals. If we decline your request, you may appeal by replying to our decision or contacting us at the address below.

To make a request, email support@paymotile.com or call (888) 542-4147. We may need to verify your identity before acting on a request.

California “Shine the Light”

California residents may ask once per year, free of charge, for information about any personal information we disclosed to third parties for their own direct marketing purposes in the prior calendar year. We do not share personal information with third parties for their own direct marketing. To make a request, contact us using the details below.

Children’s Privacy

The Site is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

Links to Other Websites

The Site links to other websites, including processors, banks, card networks and sources we cite. We are not responsible for their content or privacy practices, so please review their policies before giving them any information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. If we make material changes, we will take reasonable steps to let you know, such as posting a notice on the Site.